Do you know the importance of creating brand loyalty? Many customers enjoy the perks of being a loyal customer and it is an important factor in customer retention. In order to create a brand, the customer wants to be loyal to they must target a multicultural audience and advertise on social media.
“When it comes to loyalty, multicultural millennials give as much as they get. They know what they like, and aren’t shy about sharing that information with their friends and contacts.” - Buzz Marketing CEO and founder Tina Wells.
The misguided idea that millennials are fickle customers doesn’t actually apply Elite Daily and CrowdTwist reported that a staggering 50.5% of millennials claim extreme loyalty to their favourite brands. Making them arguably the most brand-loyal generation to date. In order for a brand to create a loyal customer base, they have to take a number of things into consideration:
Creating brand loyalty
Aesthetic - As shallow as it may sound aesthetic plays a major role in whether people want to visit your restaurant with many establishments adopting the ‘instagramable’ aesthetic millennials are attracted to pretty things. If you can appeal to their visual senses your halfway there.
Authenticity - People value genuine authentic connections if you can adopt an authentic atmosphere in your establishment it will create a more personal feel. While we are all guilty of visiting the local Wetherspoons studies showing millennials are willing to pay that little bit extra for a more unique experience.
Customer service -This has long been a vital contributing factor to maintaining brand loyalty, good service plays a huge role in your experience at an establishment. If you are treated poorly you are less likely to return.
Get techy-How do you get them through the door in the first place? Answer social media. Millennials are a tech-savvy generation so if you aren’t on socials you are missing out on a huge prospective audience. Think ads, campaigns, apps the possibilities are endless.
Inclusivity- Roughly 81% of millennials are buying food based on the protein content according to Acosta a leading sales and marketing agency, however, this doesn’t mean they are chowing down on meat. 1 in 5 millennials requires a plant-based option. While it isn’t yet a legal requirement having vegan and vegetarian options on your menu with drastically improve customer satisfaction and in turn brand loyalty.
Your customer needs to be at the centre of everything you do, you need to have their wants and needs in mind when creating your brand. If you are interested in tapping into the millennial audience it is important to keep in mind what they look for in a brand.
This blog was adapted from QSR. If you are looking to create a strong brand through social media, contact us today for a FREE no-obligation consultation.
The Austrian sports retailer achieved success with Facebook resulting in a 27X return on ad spend. Using Facebook’s dynamic format and creative options to reach prospective customers with retargeted ads that were automatically adapted to audience interests.
For the love of sport
Part of the worldwide INTERSPORT family, INTERSPORT Austria is the country’s leading retailer for sports clothing and equipment. Serving almost two million customers online and in stores across the country.
Prospecting and targeting with dynamic ads
INTERSPORT Austria has been actively advertising with Facebook for a number of years. In 2019 they joined with experts Bacon & Bold to take their marketing to the next level. Implementing a brand new strategy with a focus on sales. Exploring the use of dynamic ads converting interest into sales. They began to set up a broad product catalogue to populate dynamic ads with suitable products. In order to reach the mass audience, they decided to target both English and German speakers.With Facebooks dynamic creative tool they were able to create ads featuring products
in the carousel and collection formats. Showing images and video of relevant products from the catalogue alongside text.
Success with Facebook
INTERSPORT Austria’s dynamic ad strategy turned in a strong performance. Throughout the first few months of 2020. The business now plans to optimise future campaigns with branded templates. So far, the campaign has achieved:
- More than 1,200 purchases from dynamic ads in one month
- 20X return on ad spend with broad audiences
- 27X return on ad spend with retargeting
This blog was originally taken from
Facebook. For more blogs like this visit our
website. To learn more about INTERSPORT Austria
here.
The Israeli mobile gaming company Playtika boostedsales with facebook campaign budget optimization and manual bidding. Resulting in a21X lift in incremental purchases—and at a lower cost per incremental purchase. This is after using manual, rather than automatic, bidding with Facebook’s campaign budget optimisation tool.
Always an adventure
Playtika is a leading mobile games company with over 16 casual games played by 30 million people worldwide. It uses cutting-edge analytics, live-ops and artificial intelligence to deliver customised and constantly evolving gaming experiences.
Driving app installs and purchases
Playtika wanted to find the best way of increasing in-app purchases for its titleSolitaire Grand Harvest, while keeping its cost per acquisition as low as possible. They wanted to do this to entice the audience and as a result boost purchases.
Testing different strategies
Playtika was interested in testing campaign budget optimisation to promote its titleSolitaire Grand Harvest. Campaign budget optimisation is a Facebook feature that automatically distributes campaign budget across a campaign's ad sets. This means Facebook automatically and continuously finds the best available opportunities for results across ad sets and distributes the campaign budget in real-time to achieve those results.
Playtika wanted to understand whether automatic or manual bidding was more effective in driving in-app purchases for the lowest cost. To find out, Playtika tested the two strategies using the multi-cell conversion lift tool. For this test, it opened two campaigns that used campaign budget optimisation. Each ran for more than 10 days.
Both campaigns were identical in their setup: each campaign containing three ad sets, and each of these three ad sets contained three mobile app ads. These pre-existing ad sets were the company’s top-performing ads on Facebook. Each was a short video of around 16 seconds, with bold imagery highlighting the specific mobile game in question.
The ad sets targeted worldwide to people 18 years and older and used automatic placements. The only difference between the campaigns was the bidding method: lowest cost with a bid cap (automatic bid) for the first campaign, and lowest cost without a bid cap (manual bid of $1,500) for the second campaign.
The scorecard
The multi-cell conversion lift results showed that Playtika boosted app installs and in-app purchases with its effective manual bid campaign budget optimisation campaign. Running from August 22–September 11, 2019, the campaign achieved:
- 21X lift in incremental purchases
- 16X lift in incremental sales
- 21X decrease in cost per incremental purchase
- 16X increase in incremental return on ad spend
This blog was originally taken from Facebook if you enjoyed this blog check out our website for some similar.