FitFlop the comfort-driven footwear brand decided to create dynamic Facebook video ads boost online sales. Resulting in a 73% increase and over $100,000 in incremental revenue.
Founded in 2007 by award-winning serial entrepreneur Marcia Kilgore. FitFlop’s biomechanically engineered shoes are designed to deliver blissful comfort and easy style. After starting out with sandals, the company rapidly expanded its range to include sneakers, loafers and a men’s line.
FitFlop wanted to drive online sales during the launch of its seasonal product line by focusing on the new products. The brand was also interested to understand the impact of video on ad conversion rates.
FitFlop, together with digital agency ForwardPMX, started out by pinpointing the key moments along the purchase journey when it was most important to communicate with potential customers. With this understanding in place, they could then design an ad campaign that used best practices to first drive awareness and then generate sales through highly relevant messages and content.
To drive awareness, FitFlop and ForwardPMX used to reach and frequency buying to show ads featuring eye-catching videos about the new season styles to a broad lookalike audience based on past customers. FitFlop aimed to pique interest with this video content and generate website views to use for retargeted ads later on. Next, FitFlop showed ads with product images to a further lookalike audience to find potential customers who were likely to be interested in FitFlop products, as well as people with an interest in competitor products.
FitFlop then drove purchases by showing dynamic ads featuring footwear to broad audiences. Focusing on those who had already browsed similar products. To make a final push for sales, FitFlop retargeted dynamic ads featuring highly relevant products.
Brand lift and conversion lift studies allowed FitFlop to quantify the impact of showing video in its ads to boost brand awareness: a test group saw ads with the main video content, while the control group did not see video at this same stage of the customer journey.
FitFlop’s September 2019 campaign celebrated the new season with strong revenues and a major lift in online conversions, largely thanks to engaging video content. Overall, the campaign achieved: